General Terms and Conditions
1. Application and validity of the contract terms
These terms and conditions apply to products and services provided by Nida Verkkopalvelu Oy (the "Service Provider") and the contracting party (the "Customer"). These terms and conditions take effect on 01.09.2016 and are valid until further notice, replacing the previous terms and conditions.
2. Subject of the contract
The contract specifies the product or service ordered by the Customer and provided by the service provider to the Customer. Services provided by other companies related to your use of the Service Provider's services, such as your Internet connection and computers, are not the responsibility of the Service Provider.
3. Conclusion and Transfer of the Agreement
The contract is concluded when the customer orders the service and the service provider has confirmed the order. Verification is generally done electronically, but other methods may be used if agreed beforehand. You are not permitted to transfer the contract to a third party without the written consent of the service provider. The Service Provider has the right to transfer the contract and / or services to a third party and to change the content of the contract and / or service description.
4. Checking your credit information
The Service Provider shall have the right to verify the Customer's credit history and, at its sole discretion, require the Customer to prepay for the Service before opening the Service. The service provider has the right to collect overdue claims, together with interest for late payment and recovery costs.
5. Duration and Termination
The length of the contract period is the same as the billing period selected for the service. Unless terminated, the agreement will automatically renew at the end of the period for the same period as the first billing period.
The agreement may be terminated at the end of, but not in the middle of, the current billing period. The notice must be given one (1) month before the end of the billing period in writing or by electronic means.
However, the customer may terminate the contract without notice if the agreed services cannot be maintained. However, this does not apply to occasional outages caused by an internet network or server maintenance or hardware failure that can be repaired within a reasonable time.
The Service Provider reserves the right to terminate the Service immediately without notice if the Customer breaches the terms of the Agreement or the provision of the Service cannot be continued due to an external factor (for example, governmental regulations or other force majeure situation). In this case, the service provider has the right to withhold the prepayment or a part thereof or charge a fee for the work already performed for the service ordered by the customer and the related costs / expenses according to the service provider's current price list.
6. Price lists, fees and billing
The customer pays the service provider for the service over periods agreed during the billing period. Invoices will be sent to the postal address provided by the customer (via email and / or regular mail). The customer pays the invoice by their due date.
The service provider has the right to terminate the service if the payment has not been made by the due date. The service provider also reserves the right to terminate the service without notice if payment is not made immediately after notice.
The Service Provider has the right to charge for late payments the interest for late payment in accordance with the Interest Act as well as the Call Fee in accordance with the price list in force at any given time and the closed service re-opening fee due to the delay in payment. The Customer shall also be liable for any fees and other legal costs incurred by the Debt Collection Agency in the event of non-payment.
The Service Provider reserves the right to change prices without notice. The new rates will take effect in the customer's next billing cycle. The customer is then entitled to terminate the service before the new pricing becomes effective. Price changes due to legal or tax reasons will take effect immediately.
7. Provision of the Service
The Service Provider is obliged to deliver the ordered service and the customer is obliged to provide all the information necessary for the provision of the service at the agreed time. Delivery time shall be deemed to begin from the date on which the customer submits the information required to provide the service. Deliveries of service-related components (such as domain name registration or transfer) may be delayed for reasons beyond the service provider's control.
The Service Provider shall endeavor, as far as practicable, to inform the Customer of any delay. In addition, the customer accepts the delivery unless he complains in writing immediately (or electronically if agreed). The customer is obliged to reimburse the delivery costs even if the contract is terminated.
8. Content and Production of the Service, Customer Rights and Obligations
The service provider may provide the contracted service as they wish. The Service Provider reserves the right to change the content of the Service without prior notice. Changes made at the customer's request will be charged the standard transaction fee in accordance with the applicable price list.
The Service Provider also has the right to change the content of the Service without prior notice, if this is necessary for security or other reasons. The aim is to inform the change as soon as possible afterwards.
Your service provider registers your domain through third-party registration services. The service provider will only act as a payment agent for the registration. The domain name is registered with the information provided by the customer. Customer agrees to the terms and conditions of the domain name registries and is responsible for having access to that domain name. The service provider is not responsible for the operation of the domain name registries.
The content of the service is determined by the service description and any attachments it may contain. You have the right to use the disk space of the Service solely for the purpose of storing your own company / community or personal material for use on the Internet (the "Site"). However, the resale of the side space is prohibited. However, this does not apply, for example, to banner ads or other promotional material related to pages. The material must not offend anyone or be contrary to Finnish law or good practice.
The Service Provider reserves the right to remove the material if it considers the material to be in breach of these terms. The disk space is limited in the service description. If the disk space usage exceeds the specified limit, the service provider reserves the right to prevent the client from using the disk space. The Service Provider is not responsible for any material that the Customer may access through the Service. It is the customer's responsibility to ensure that the software used is up-to-date and, for example, anti-virus.
Customer is solely responsible for the material provided to other users, the Service Provider or third party servers through the Service and its Website. You are responsible for ensuring that the material does not interfere with online traffic and does not violate third party copyrights, law or governmental regulations, and is not in breach of good morals. the service provider reserves the right to remove material that violates the terms of the contract. The Customer shall store all material at the Service at his own risk.
The Customer shall indemnify the Service Provider and third parties for any investigation, repair and / or other costs arising from any misconduct. The Customer shall release the Service Provider and its employees from any and all consequences that may result from the Customer's actions or activities on the Web or otherwise under this Service.
The customer is responsible for ensuring that his or her activities on the data network are in compliance with the law and good manners. Unauthorized access or use of the servers and services of the Service Provider or third parties is prohibited. Any search for and misuse of any security holes by the customer is strictly prohibited and will immediately result in termination and possible compensation.
You may not use the Service to violate the law or goodwill by direct marketing via email, or promote your service in newsgroups, discussion forums, or other places where prohibited.
Customer is responsible for keeping up-to-date backup copies of its website and emails, as well as other material stored on the Service. The service provider does not guarantee that the information will remain in the service.
If the customer's internet traffic or use of server resources is materially different from the standard or according to the service description, the Service Provider has the right to check the price charged for the service to match the usage. This will be agreed on a case by case basis with the customer. The service provider reserves the right to prioritize traffic in such cases. The distribution of large files related to or through the Service, or any activity that results in a heavier burden on normal web site use, must always be agreed in advance with the Service Provider.
The Service Provider's liability for the provision of the Services shall be limited to the amount of the charge for the current month. The Service Provider shall not be liable for any indirect damages the Customer may suffer for technical or other reasons.
The Service Provider reserves the right to prevent, by technical means, any breach of contract.
Customer may not assign the user an emblem of a third party under any circumstances. The customer is responsible for all actions made under the code and is responsible for the costs of investigation and repair caused by the misuse.
You are also responsible for reading and acting on the Service Provider's communications regarding the Service and any changes thereto. Releases may be posted on the service provider's website or otherwise delivered to the customer.
9. Service errors, correction of detected errors, and any refunds
A service is considered to be defective if it deviates significantly from the features defined in the service description and the deviation significantly impairs the use of the service.
The customer is obliged to report the error as soon as it is noticed. The operation of the Services will be monitored and any errors will be corrected as soon as possible, however, subject to any special terms and conditions specified in the Service Description of the repair schedule. Outside office hours, emergency repairs are agreed upon separately.
The Service Provider reserves the right to temporarily suspend the service if necessary due to repair, maintenance or other work. The service provider shall endeavor to minimize the duration of the interruption and to inform the customer in advance if possible.
The Service Provider reserves the right not to correct any error caused by the Customer's own actions, such as malpractice or misuse of the Service.
The Service Provider is not responsible for problems or other errors in third party networks.
The service provider is not responsible for consultant errors. The Service Provider is not responsible for problems or other errors in third party software.
Service Provider shall not be liable for errors or malfunctions caused by the superiority of obstacle (force majeure) or third-party actions.
In the event of a mistake, you must complain within eight (8) days in writing. The Service Provider's liability is limited to the fees for the current month.
This Agreement regulates exhaustively the Service Provider's liability for damages and liability for breach of contract.
10. Usernames and passwords
The service provider will provide the customer with usernames and passwords when ordering to use the service. The Service Provider reserves the right to choose the appropriate username for the user. Passwords are randomly generated.
You may ask your Service Provider to change your password or username. This will be subject to an action fee in accordance with the applicable price list.
The Service Provider reserves the right to change usernames or passwords as necessary, notifying the customer.
You are responsible for ensuring that your password and username are not accessible to third parties. The User ID is personal and the customer is responsible for any investigation and / or repair costs incurred by the User and any misuse.
11. Customer Information
It is the customer's responsibility to provide the service provider with the correct information when ordering the service. If the information is incorrect or incomplete, the Service Provider reserves the right not to provide the service. You must notify us of any changes to your user information as soon as possible.
You may resell the Service only if the resale is expressly agreed in writing or if the Service Description of the Service states that the Service is intended for resale. Customer is responsible for ensuring that all parties directly or indirectly using the Service comply with these general terms and conditions. The Customer undertakes to comply with any special conditions set by the Service Provider for resale. For the sake of clarity, it is stated that the Reseller will sell the Services on its own account and in its own name and may not act on behalf of the Service Provider or enter into any binding agreements or other obligations or obligations on the Service Provider.
Our customers have a 14-day right of withdrawal under the Consumer Protection Act without giving any reason when the contract is signed. The cancellation deadline expires after 14 days. In order to exercise your right of withdrawal, you must notify us of your decision to cancel the contract unambiguously (for example, by letter or e-mail). You may use the cancellation form , but it is not required.
Service Products or Digital Content will not have the right of cancellation under the Consumer Protection Act if the Service has been fully performed or the digital content has begun to be delivered electronically with your consent to the delivery and the absence of a right of cancellation has been notified in advance.
14. Termination of Service
The Customer may request the Service Provider to close the Service. Closure and reopening may be subject to a fee in accordance with the applicable price list.
The service provider has the right to close the service provided to the customer if the customer has not paid the invoice by the due date, violates the terms of the contract, has been liquidated or bankrupt or has been declared insolvent, the information provided by the customer is incorrect or the customer is not contacted.
15. Other Terms
The Agreement is between the Service Provider and the Customer. You agree to keep all information related to the contract, service and / or its pricing confidential. Customer is responsible for compliance with these terms by its employees, subcontractors or other service providers.
The Service Provider shall have the right not to disclose the Customer's domain name until all claims of the Service Provider on the Customer have been settled.
The contract shall be governed by Finnish law. Disputes are primarily resolved through negotiation. If this is not possible, the Espoo District Court shall have jurisdiction.
Version dated 23.03.2017